Meet & assist
Personal airport concierge — from the aircraft door to your car, stress-free
What is Meet & Assist?
Meet & Assist is a personal airport assistant who meets you right at the aircraft door (or at the terminal entrance) and accompanies you through every stage at the airport: passport control, baggage claim, customs — all the way to your transfer. Like a personal concierge who knows the airport inside out, helps with luggage, guides you through priority lanes and resolves any issues on the spot. Especially valuable if you are flying to an unfamiliar airport, travelling with children or elderly relatives.
Personal greeter
A dedicated agent meets you at the aircraft door or terminal entrance
Skip all queues
Fast track through immigration, security, and customs
Luggage handling
Your bags are collected and delivered — no carousel waiting
Connection assistance
Seamless transfers between terminals and flights
Learn more about Meet & assist
Find answers to other questions on our help page